FAQs
Due to the personal nature of skincare products, opened or used items cannot be returned. Unopened and unused products may be returned within 30 days of delivery. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Additional payment options available will be displayed at checkout.
Contact us immediately with your order number and the correct shipping address. We cannot guarantee that the address can be changed once the order has been processed or shipped.
Yes, we ship all over the world. Shipping costs will apply and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Yes, we offer free standard shipping on all eligible orders within the United States.
Orders are processed within 5 business days. Once shipped, delivery typically takes an additional 4–7 business days. You will receive tracking information by email once your order is on the way.
Once your order ships, you will receive a confirmation email containing your tracking number. Please allow up to 48 hours for tracking information to update.
Please contact us within 7 days of delivery with your order number and clear photos of the product and packaging. We will review the issue and assist with a replacement or another appropriate resolution.